Introduction

Welcome to Grill Master Kotte We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our business, including when you purchase kitchen appliance equipment and bakery items from us.

Information We Collect

We may collect and process the following types of personal information:

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit/debit card details, billing information.
• Order Information: Details of the products you purchase and your order history.
• Technical Information: IP address, browser type, operating system, and other technical data collected through cookies and similar technologies.
• Marketing Preferences: Your preferences for receiving promotional communications from us.

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including managing payments and delivery.
• Customer Service: To respond to your inquiries, provide support, and handle returns or exchanges.
• Marketing: To send you promotional materials, newsletters, and offers (you can opt-out at any time).
• Improvement: To analyze and improve our products, services, and website.
• Compliance: To comply with legal obligations and enforce our terms and conditions.

Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist us with payment processing, delivery, marketing, and other services.
• Legal Authorities: To comply with legal requirements, respond to legal requests, or protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

Data Security

We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: To request access to the personal information we hold about you.
• Correction: To request correction of inaccurate or incomplete information.
• Deletion: To request deletion of your personal information, subject to legal obligations.
• Objection: To object to the processing of your personal information for certain purposes.
• Opt-Out: To opt-out of receiving marketing communications from us.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Grill Master Kotte
33, 8 Raja Maha Vihara Rd, Sri Jayawardenepura Kotte 10100
+94 071 77 2500
info@grillmasterkotte.com